Ethical Standards of Professional Conduct As a sales professional in the capacity of an Agent with ISO, you are required to maintain the highest ethical standards professional conduct at all times.  We recognize the need to provide you with consistent guidelines to achieve this goal; therefore, the following statement has been formulated. This statement forms part of the Independent Sales Representative Agreement that you have entered into with ISO. The Ethics Statement is a condition of participation in the program and must be strictly adhered to all times. This statement is additional and does not replace any active Ethics or confidentiality statements signed. 1. I will maintain the highest standards of professionalism and will comply with the company policy at all times. 2. I will not broker or sell any other product or service that is not offered by ISO, without their written consent. 3. I understand and agree that all advertising and marketing materials must be received prior to approval according to ISO policies. 4. I will adhere to simple truth and integrity and will not engage in any misleading or deceptive sales practices. 5. I will provide sound professional advice in all sales presentations and sales calls and will remain knowledgeable of industry services. 6. I will conduct due diligence and complete all site inspections truthfully. I will accurately report the nature of any business in which a prospective Merchant is engaged. I will promptly report to my appropriate manager or to the appropriate person at the office, any notice which I may receive of any Merchant's business which might expose the company to financial risk or if said business would be out of compliance with state policies. 7. I will quote all rates and charges consistent with ISO' guidelines, and I will not quote rates for other card types that I am not specifically registered to market. 8. I will assure that all checks and/or payments are properly made out to the ISO and not to me personally. 9. I will conduct all sales presentations in a positive manner, relying upon my ability and the value of Merchant Programs to obtain Merchants. I will not, in any way, demean or speak negatively of my competition. 10. I will maintain the confidentiality of information provided to me by any prospective Merchant and will not reveal any such information without the proper written consent, except to ISO. 11. I will provide the necessary information and assistance to install or facilitate fast and accurate merchant set ups. 12. I will not sell any currently active ISO accounts regardless of which ISO or agent has written it. 13. I will notify ISO when I come across a merchant in the field who is unhappy, in need of service or is entertaining migration away from ISO. 14. I will respond to all merchant service requests competently in a timely manner. I will ask for assistance from either ISO, client services, the technical help desk, or the ISO office I am attached to when I need help to answer these requests accurately.  15. I will keep in mind the ongoing income value of an account and will in no way jeopardize this through my actions or statements. Electronic Commerce International • 2470 N. Decatur Blvd, Suite 105, Las Vegas, NV 89108 Toll Free (888) 404-7500 • Email: sales@ecina.com • Sales Partner Login www.ecina.net Electronic Commerce International is a registered ISO/MSP of BancorpSouth Bank, Tupelo, MS. American Express requires separate approval. © Copyright 2009. Electronic Commerce International. All Rights Reserved.