Voice Authorization Center: Please contact when your terminal says "Call Center" or when initiating a "Code 10" verification on suspicious transactions: Visa/MasterCard: 800-291-4840 American Express: 800-528-2121 Discover Card: 800-291-4840 Have your merchant numbers ready. Sales Department: Merchant Accounts, Check Services, Equipment, Gift Cards, Age Verification sales@ecina.com Customer Service Department: Statement & billing questions, batch & deposit information, bank account changes, name changes, additional locations customerservice@ecina.com Technical Support Department Terminal help desk, adding new card types, repairs techsupport@ecina.com Shipping & Supplies Paper, Ribbons, Imprinter Slips, Ink, supplies for your POS terminal supplies@ecina.com Risk Management Department: Please report any fraudulent sales, suspicious activity, or sales that exceed your processing estimates risk@ecina.com ISO Relations Department: Independent Sales Offices and Agents will have more detailed support and information available. If you do not have access to this system please contact your Relationship Manager. careers@ecina.com Electronic Commerce International • 7670 W. Lake Mead Blvd, Suite 140, Las Vegas, NV 89128 Toll Free (888) 404-7500 • Email: sales@ecina.com • Sales Partner Login www.ecina.net ECI is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, CA. American Express requires separate approval. © Copyright 2009. Electronic Commerce International. All Rights Reserved.